We’re committed to getting your order to you accurately and quickly. Review these key details to understand our shipping process:
- Shipping Locations
- We ship only to the U.S. and all Canadian provinces/territories—no other international destinations.
- Canadian customers: Import duties/taxes are set by Canadian authorities and your responsibility.
- Order Processing
- Orders processed in 1–3 business days after payment is verified.
- No processing/shipping on weekends or U.S./Canadian public holidays.
- Canadian orders need an extra 1–2 business days for customs docs to avoid border delays.
- Estimated Delivery Times (After Dispatch)
- U.S. Standard Shipping: 5–10 business days
- Canada: 10–25 business days
⚠️ Note: All orders ship from an overseas warehouse. Customs checks, postal delays, or carrier issues may extend delivery times.
- Shipping Carriers & Tracking
- U.S. orders: Shipped via USPS (full tracking available).
- Canadian orders: USPS International for cross-border transit; final delivery by Canada Post or local carrier.
- Tracking number sent via email once shipped.
- Canadian tip: USPS tracking may stop at the border—use Canada Post’s portal for updates.
- Tracking Your Order
- Shipping confirmation email includes tracking number and link.
- U.S. orders: Real-time tracking.
- Canadian orders: Tracking updates may take 48hrs to appear; check Canada Post for latest status after the package enters Canada.
- Lost/Delayed Packages: What to DoU.S. Orders:
- Check with neighbors/mailroom first; contact USPS directly.
- Reach out to us within 7 days of marked delivery date if unresolved.
Canadian Orders:
- Allow 5–7 extra days for customs; check if package is held for duties.
- Contact us within 14 days of expected delivery if missing.
- Resolution for Lost/Severely Delayed OrdersAn order is considered lost if:
- U.S.: No delivery in 15 business days post-shipment
- Canada: No delivery in 30 business days post-shipment
Eligible remedies (after carrier verification):✅ Full refund (products + original shipping)✅ Free reshipment (if in stock)
Qualifications: Contact us within the required windows; verification takes 5–10 business days. Resolutions only after package is confirmed lost.
We’ll make it right if your order doesn’t arrive due to no fault of your own.
